OVERVIEW

Virus Fan strives to provide a superior customer service experience while providing affordable, commercial grade products. Shipping costs are calculated at the time of purchase and determined by product weight and quantity. Tracking information is provided via email following shipment of your order.

RECEIVING SHIPMENT

Shipment deliveries are expected to take 4 weeks. Shipment information will be sent to our manufacture “illumiPure” in Houston Texas, where they will get the order together and send out.

For questions regarding your order, please contact Sales on 1 (805) 529-5682 or email sales@virusfan.com during standard business hours (7:00am to 5:00pm PST Monday-Friday). Modifications to an express or overnight order must occur within one-hour of order placement.

FREE SHIPPING

Items offered as “Free Shipping” will be fulfilled without charge for ground service within the contiguous United States. By ordering an item that ships free, the customer acknowledges and accepts responsibility for return shipping expenses in the event an RMA is requested unless it is determined that item(s) requested for return is due to damage by carrier or a shipping on the part of Virus Fan.

CANCELLATION/ REFUND POLICY

A request to modify or cancel an order can be made through your Account Manager or our Customer Service department. As part of our efforts to provide superior customer service, orders are typically processed shortly after being placed. Please note once an order has reached a certain level in the fulfillment process, it may be too late to modify or cancel. Due to the nature of the product, we will not accept refunds or exchanges for any products that have been installed or opened. If you receive a defective item during the transit process a refund will be provided or exchanged per the terms and conditions of the purchase.

P.O. BOXES

Most orders ship via FedEx or similar LTL Ground Freight Carrier. If you are only able to receive deliveries at a PO Box and your PO Box can accept deliveries from FedEx or an LTL, please contact Customer Service on 1 (805) 529-5682 or email sales@virusfan.com

ALASKA & HAWAII OR APO, FPO & DPO SHIPPING

For questions regarding shipping outside of the continental United States, please call Customer Service department. Please be aware all sales are final for orders shipping outside of the continental United States.

INTERNATIONAL SHIPPING

For shipping enquiries outside of the United States, please contact Customer Service for specific rates and lead times. All sales are final on international orders and are therefore not eligible for return.

SHIPPING OR WEBSITE ERRORS

Should the customer receive product not expressly ordered, either by our shipping error or incorrect website information, replacements will be shipped at no additional charge to the customer and a prepaid return shipping label will be provided for the original shipment.

SHIPPING DAMAGES

Virus Fan must be notified of the damage within 24 Hours from date of receipt. As the shipper, Virus Fan will file the claim on the customer’s behalf and arrange for a refund or replacement upon assessment of the amount of actual damage. The package must be received and inspected by the customer and not refused under any circumstances.

DISCLAIMER

There may be shipping delays due to unforeseen and uncontrollable circumstances. Virus Fan cannot be held responsible for conditions beyond our control such as severe weather or carrier service interruptions. Requests for replacement product or credit to your account for merchandise claimed shipped but not received are subject to our investigation. The customer is responsible for all costs related to incorrectly addressed orders.

QUESTIONS AND CONTACT INFORMATION

If you have any further questions, or simply want more information contact our Customer Service Department on 1 (805) 529-5682 or email sales@virusfan.com or by mail at: Virus Fan, 3835R E. Thousand Oaks Blvd. #273, Westlake Village, CA 91362