VIRUS FAN SATISFACTION POLICY

Virus Fan strives to provide our customers with an excellent shopping experience. Our products are of commercial grade, high quality and we want our customers to be satisfied with their purchase.

 

WARRANTY

MANUFACTURER'S WARRANTIES

All of the products offered by Virus Fan provide a Manufacturer's Warranty! After 15-days, the customer is responsible for the shipping cost of warranty replacement(s). Please note a manufacturer's statement of Average Rated Life Hours does not imply a Warranty.

EPA PRODUCT ESTABLISHMENT NUMBER: # 9810S-TX-1 
This product is a device that does not contain any pesticidal ingredients and does not require an EPA registration number.

HAZARD & PRECAUTIONARY STATEMENT:

This device uses electrical current for its operation and should only be installed by qualified personnel. The Air Guardian device should remain sealed at all times and should never be opened, except by qualified personnel during maintenance or servicing procedures. All electrical power should be disconnected or disabled during a maintenance or service operation. Failure to follow these instructions can be hazardous and may invalidate the product warranty. 

DIRECTIONS FOR USE:

This device should be installed and operated in compliance with the written instructions included in the Operating Manual provided in the product packaging. The Operating Manual is also available at this provided link.  

REPLACEMENT LIMITATIONS

After 15-days, the customer is responsible for the shipping cost of warranty replacement(s).

 

PRICING

Prices are subject to change without written notice. Virus Fan will ship merchandise at prices prevailing at the time of purchase.

 

RETURNS

Contact our Customer Service Department on 1 (805) 529-5682 or email sales@virusfan.com

All returns must be pre-approved by Virus Fan and accompanied by a copy of the RMA form, which will be provided upon approval. All returns must be in the original packaging in as-new condition. Virus Fan reserves the right to impose a 50% restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns. Shipping costs are not refundable. Special Order and Custom items including Fixtures are not eligible for return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Customer refund credits are typically processed within 5 to 7 business days. Refund credits can only be issued to the card used during the original purchase according to U.S. law.

In the event a credit cannot be issued to the original card used for purchase due to lost card, etc., an attempt on our part has to be made at least once and before a company refund check will be sent to the purchaser.

The company check process can delay the time taken to receive the refund.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@virusfan.com  

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please contact our Customer Service Department would will advise you further.

SHIPPING ITEMS (IF APPLICABLE)

After 15-days from delivery date, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

UNITS

All fixtures are considered Special Order or Custom Order and are not eligible for return. Once an order is placed, Manufacturers create the units to the order specifications and they do not keep the units in stock. Please allow Customer Service to assist you in this kind of purchase in order to guarantee that you are receiving the correct product. Products ordered in error will not be eligible for return.

SHIPPING DAMAGES

Virus Fan must be notified of the damage within 24 Hours from date of receipt. As the shipper, Virus Fan will file the claim on the customer’s behalf and arrange for a refund or replacement upon assessment of the amount of actual damage. The package must be received and inspected by the customer and not refused under any circumstances.

 

SHIPPING INFORMATION

OVERVIEW

Virus Fan strives to provide a superior customer service experience while providing affordable, commercial grade products. Shipping costs are calculated at the time of purchase and determined by product weight and quantity. Tracking information is provided via email following shipment of your order.

FREE SHIPPING

Items offered as “Free Shipping” will be fulfilled without charge for ground service within the contiguous United States. By ordering an item that ships free, the customer acknowledges and accepts responsibility for return shipping expenses in the event an RMA is requested unless it is determined that item(s) requested for return is due to damage by carrier or a shipping on the part of Virus Fan.

CANCELLATION

A request to modify or cancel an order can be made through your Account Manager or our Customer Service department. As part of our efforts to provide superior customer service, orders are typically processed shortly after being placed. Please note once an order has reached a certain level in the fulfillment process, it may be too late to modify or cancel.

P.O. BOXES

Most orders ship via FedEx or similar LTL Ground Freight Carrier. If you are only able to receive deliveries at a PO Box and your PO Box can accept deliveries from FedEx or an LTL, please contact Customer Service on 1 (805) 529-5682 or email sales@virusfan.com

ALASKA & HAWAII OR APO, FPO & DPO SHIPPING

For questions regarding shipping outside of the continental United States, please call Customer Service department. Please be aware all sales are final for orders shipping outside of the continental United States.

INTERNATIONAL SHIPPING

For shipping enquiries outside of the United States, please contact Customer Service for specific rates and lead times. All sales are final on international orders and are therefore not eligible for return.

SHIPPING OR WEBSITE ERRORS

Should the customer receive product not expressly ordered, either by our shipping error or incorrect website information, replacements will be shipped at no additional charge to the customer and a prepaid return shipping label will be provided for the original shipment.

SHIPPING DAMAGES

Virus Fan must be notified of the damage within 24 Hours from date of receipt. As the shipper, Virus Fan will file the claim on the customer’s behalf and arrange for a refund or replacement upon assessment of the amount of actual damage. The package must be received and inspected by the customer and not refused under any circumstances.

DISCLAIMER

There may be shipping delays due to unforeseen and uncontrollable circumstances. Virus Fan cannot be held responsible for conditions beyond our control such as severe weather or carrier service interruptions. Requests for replacement product or credit to your account for merchandise claimed shipped but not received are subject to our investigation. The customer is responsible for all costs related to incorrectly addressed orders.